BQA Regulations Move to Protect Enrolled Learners

Education and Training providers applying for accreditation are required by law to design procedures and rules for the protection of enrolled learners; Learner Protection Policies, which they submit with the application for learning programme accreditation.

According to BQA, Manager Customer Service, Bakani Thothe, education providers are required to inform the learner of the detail of the programme to allow them to make informed decision. He further said that there should be provision for refund in instances where the ETP is unable, for whatever reason, to teach the learner until there complete.