Operations Manager

STAFF WRITER | Friday September 13, 2024 10:16

 

Operations Manager

Afro Ventures Botswana (Pty) Ltd T/A andBeyond requires a capable, stable, and energetic Operations Manager. andBeyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their daily focus as well as care for both communities and the environment.

Key Outputs:

• Oversee all aspects of guest services to ensure each guest enjoys a personalized and memorable experience that aligns with our 5-star standards.

• Continuously seek opportunities to enhance guest satisfaction and exceed expectations through innovative service offerings and attention to detail.

• Ensuring 5-star guest experiences

• Responsible for the financial performance of each business unit

• Compilation of budgets and financial controls including month-end processes and payroll

• Operational business reports to the Regional Manager

• Oversight of all the departments at lodge level

• Ensure inter-lodge communications and cooperation are maximised.

• Hosting of travel agents and VIPs

• Staff skills development and empathy

• Responsible for health and safety implementation

• Ensure sustainability goals are met and standards are maintained.

• Find innovative ways to maximise the efficiency of appliances in order to work towards carbon net zero emissions.

• Daily management of the Technical Department – including vehicles, solar, habitat, Sewerage, water, etc

• Effectively communicate with Tribal leadership in Communities bordering concession to ensure smooth project implementation.

• Drive community development projects in conjunction with Wild Impact

• Ensure all vacant positions are advertised in local communities nearest to the concession in order to uplift community development

Qualifications:

• A diploma/degree in Tourism Management, Hospitality or equivalent

• Knowledge of Microsoft programs

• Minimum of 10 years of experience in a hospitality management position

• Valid Drivers’ Licence

Skills and Personal Characteristics

• An outgoing, warm, friendly personality, with good command of the English language and exceptional communication skills

• The ability to work under pressure and the self-motivation to meet deadlines.

• High energy levels and great staff motivator

• Passionate about creating memorable experiences for individuals.

• Good interpersonal skills and superb attention to detail

• Excellent financial acumen

• Willingness and ability to share information, and to teach and inspire others.

• Must be willing to work extensively in remote areas. This is not a town-based position.

• Good knowledge of Southern African countries

• Technical Knowledge

• 5 Star Food & Bev Knowledge

• Previous experience doing corporate social responsibility work

Apply Afro Ventures (Pty) Ltd T/A andBeyond. Postal Address: Private Bag BO34, Boseja, Maun. Physical Address: Plot 536, Mathiba Road, Maun. Contact number: 6861979.

Closing Date: 25th September 2024