BP improves service delivery

MARTIN NYIRENDA
Correspondent | Friday February 1, 2008 00:00

A BP Botswana retail sales manager Ruth Dumedisang said recently in Tlokweng that they have already introduced initiatives to improve their operations. These include the 'Attendant Cashier Incentive Programme', which started in July and ended in December last year. She said the programme was designed to motivate staff at all BP service stations in the country. 

She added that staff performance is evaluated to ensure they conform to BP standards. 'To us, as BP Botswana, the intention or objective of the programme is to ensure that whatever we teach the staff is compliant to the HSS Standards. BP Botswana recognised 31 hardworking staff at the TZ Service Station at the Tlokweng Site last week. The employees were rewarded with cash for their dedication and excellent service delivery. BP Botswana external affairs and marketing executive, Kgalalelo Mokgweetsi expressed happiness at the positive development because it offered guidance for the oil giant to maintain business excellence. 

She saluted the winners and underscored the importance of acknowledging the hard work of the staff. She said the prizes will motivate them to double their strides to meet the goals of BP Botswana in service delivery.

She urged the staff to take their responsibilities seriously in a bid to improve performance. She added that BP Botswana is geared to remain the leading oil company in the country.

She stressed the need for site cleanliness, dressing in full uniform and complying to all HSSE requirements. She asserted that safety at the service stations is paramount.

She encouraged the workers to motivate each other all the time. 'Treat everyone fairly, love your job, coach each other for improvement, conduct performance reviews, make sure that you adhere to HSSE, put on full uniforms, smile to your customers, greet them and check their oil, tyre pressure, clean the windscreen and make sure that the shops are clean and fully packed,' she said.  

BP Botswana convenience standards advisor, Irene Motsomi commended the winners for their consistent hard work and urged them to set an example for excellence in service delivery. 

A petrol attendant at the TZ Filling Station, Malebogo Morgan, who was one of the recipients of the money, could not hide his excitement. 'This is very important to us the staff because it is a motivating factor to further improve excellent service delivery to the public in conformity with the BP standards. I appreciate this gesture by BP Botswana in a big way,' she said.

The second prize of P10,000 was scooped by 9 miles Service Filling Station along Gabane road, while the third prize (P7,500) went to Kang Service Filling Station of Kang. TZ Service Station got the P20,000 first prize.