Banks respond to call for improved service

Government has argued that despite high levels of profitability and solvency among banks in Botswana, the banking system generally does not seem to invest adequately in human capital, payment infrastructure, public education and other social projects.

With a market share steadily hovering between 22% and 25%, First National Bank (FNB) revealed when announcing its financial results recently that it will intensify customer education to cut costs and improve service.