FNBB pans for gold in customer data

Lorato Boakgomo Ntakhwana
Lorato Boakgomo Ntakhwana

“We know a lot about you. We even know things that you don’t know about yourself. That way we can even create new products that you don’t even know you need. It sounds scary huh.”

So close to being creepy as to be mistaken as a threat.

But these were just the words of First National Bank Botswana’s outgoing CEO, Lorato Boakgomo-Ntakhwana when announcing the bank’s new strategy of peering so obviously into their customers’ spending habits to sieve out information, which could turn out to have nuggets of gold.

Editor's Comment
We should care more for our infrastructure, road safety

These roads, which are vital conduits for trade and tourism, have long been in dire need of repair. However, while this development is undoubtedly a positive step, it also raises questions about broader issues of infrastructural management and road safety that deserve closer scrutiny.The A3 and A33 roads are not just any roads, they are critical arteries that connect Botswana to its neighbours and facilitate the movement of goods and people...

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