FNBB takes banking to social media

Monday, September 01, 2014

First National Bank Botswana (FNBB) has brought another first to digitalised banking with the adoption of social media as a channel to provide service to its customers.

Speaking at a media briefing to announce the bank’s full year results to June 2014, Director of Wealth, Bongani Khulu announced that FNBB has taken to Facebook and Twitter to provide service to its customers in real time.

“ As the customer increasingly moves into the digital space we have added social media to the numerous channels we already have to service our clients.

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