The move follows a deal struck between BotswanaPost and Funeral Services Group (FSG), the country’s two leading specialist service providers. According to details of the groundbreaking agreement, convenience and accessibility will be brought to the forefront allowing customers to pay their FSG funeral cover premiums at any of BotswanaPost’s extensive network of outlets. The innovative fintech solution also allows users to handle their payments conveniently from their mobile devices, whether at home, at work, or on the go, further streamlining the entire payment process.
The state-own postal outfit has 137 post offices, 19 postal kiosks in select Choppies stores, 82 postal agencies, and six Virtual Teller Machines (VTMs) nationwide. BotswanaPost CEO, Cornelius Ramatlhakwane, said the agreement represents a significant milestone for their strategy to diversify service offerings. Equally, he said, it aligns with their ongoing mission to improve the lives of Batswana by providing affordable and quality services. The partnership is poised to make premium payment services more accessible, especially in remote areas where financial services can be limited, the post office CEO added. “As BotswanaPost broadens its range of services, it remains committed to enhancing convenience for its customers while simultaneously diversifying its revenue streams, a critical move in today’s competitive landscape,” he said.
“This collaboration is more than just a business venture, it is a commitment to building a future where essential services are within reach for everyone, where financial planning is simplified, and where the trusted institutions of BotswanaPost and FSG continue to serve Batswana with dedication and integrity,” Ramatlhakwane added. BotswanaPost noted that after recognising the pressing need for digital transformation in the rapidly evolving market, it was taking proactive steps to stay ahead. Hence, by uniting the trusted services of BotswanaPost with the forward-thinking approach of FSG, the partnership is set to make a meaningful difference in the lives of many, offering peace of mind and financial security to families across the nation, they stated.
By leveraging digital technology, BotswanaPost said it was not only meeting the expectations of today’s tech-savvy customers but also future-proofing its operations against the challenges posed by digital disruption.
FSG managing director, Fergus Ferguson, on his part highlighted that the partnership underscores the shared commitment of the two organisations to serving and uplifting local communities. “FSG, with its deep understanding of the financial and emotional burdens that families face during difficult times, views this collaboration as an opportunity to ease these burdens by making funeral insurance more accessible and easier to manage,” he added. The two organisations are optimistic about the positive impact the partnership will have on the lives of many Batswana, particularly those in underserved and in remote areas. The integration of FSG services into BotswanaPost’s digital platforms, including the highly anticipated Posa’it super app, marks a pivotal shift in how customers can manage their insurance premiums.
