�How to complain�

I don’t like being told what to do. Maybe I’m naturally a bit difficult but that’s just me, I react badly to being given instructions.

I react particularly badly when the person bossing me around is someone whose salary I’m paying. When it’s me paying the bills by spending my money in your store or with your organisation, I really dislike being told how I should or shouldn’t behave.

Company complaints procedures are a very good example of this.

Editor's Comment
We should care more for our infrastructure, road safety

These roads, which are vital conduits for trade and tourism, have long been in dire need of repair. However, while this development is undoubtedly a positive step, it also raises questions about broader issues of infrastructural management and road safety that deserve closer scrutiny.The A3 and A33 roads are not just any roads, they are critical arteries that connect Botswana to its neighbours and facilitate the movement of goods and people...

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