Do's And Don'ts Of Customer Service

Monday, February 11, 2019

Do not call customer names like nkgonne, mmangwane, nkoko, malome and all that. Always call a client by his/her name that is why it is important to know the name of the customer to avoid calling them silly names.

Never use a cellphone, calling or answering a cellphone in front of a client, focus on a client and finish with him or her.

If you need to pick up a phone, thank the customer in front of you and pick up the phone, be brief and get back.

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